Pinata Casino KYC Verification Process
Pinata Casino runs KYC checks to confirm your identity, your address, and that the payment method belongs to you. Verification is requested when account activity reaches certain risk or compliance triggers, and withdrawals are the most common point where the check becomes mandatory.
- Identity (ID/Passport): Pinata Casino requests a clear photo or scan of a government-issued document: passport, national ID card, or driving licence. The image must show the full document, be in colour, and match the name and date of birth on the account. The casino may also ask for a selfie holding the document or a short liveness check inside the upload tool to block reused images.
- Address proof: Pinata Casino asks for a recent document showing your full name and residential address. Typical options include a utility bill, bank statement, or government letter. The document date is commonly required to be within the last 90 days, and screenshots are rejected when they cut off the issuer, date, or address lines.
- Payment method: Pinata Casino verifies the method used for deposits or withdrawals. For bank cards, you upload images of the card with the middle digits covered and the CVV hidden, while the first 6 and last 4 digits remain visible along with your name and expiry date. For e-wallets, the casino requests a statement or account page that shows your name, wallet ID/email, and recent transactions; for bank transfers, it requests a bank document with your name, IBAN/account number, and bank logo.
Verification is triggered when you request a withdrawal, when you change key account details (name, email, phone, address), when you use a new payment method, or when deposit and play patterns flag an internal check. A failed upload (blur, glare, cropped edges, mismatched names, expired documents) pauses approval until you resubmit.
Processing time depends on queue and document quality. Straightforward checks are commonly approved within 1–24 hours, while cases that need manual review or extra documents take 24–72 hours. If the casino requests follow-up files, the clock resets from the time you upload the last requested document.
Current state: Pinata Casino